IMPERIAL FIRE & CASUALTY INSURANCE COMPANY CLAIMS DIVISION CUSTOMER SERVICE SURVEY

Welcome to the Imperial Fire & Casualty Insurance Company Claims Division customer service survey. We trust your experience with our Company was pleasant. Your opinion is important to us as it will assist us with improving our processes and the quality of the claims service.

Your Name:
Claim Number:
Claims Representative:

1. Did your claims representative speak to you in a polite manner?
Please Elaborate:

2. Did your claims representative return your calls within 24 hours?
Please Elaborate:

3. Did your claims representative explain the claim process adequately? 
Please Elaborate:

4. Did your claims representative answer your questions in an easily understood manner?
Please Elaborate:

5. Overall, how would you rate the customer service received on your claim?

6. Any suggestions on how we can improve?


Thank you for your participation in the survey. Your responses will be utilized appropriately.